Support

Get help, report a bug, or suggest a feature. We're a small team and read every email.

Quick help

My child's progress disappeared

All data is stored locally on the device. If you deleted and reinstalled the app, the data was removed too. If you have multiple iOS profiles or used a family member's device, switch back to that account/device to see the original progress. Cloud sync is on our v1.1 roadmap.

The app won't open

Force-quit the app (swipe up from the bottom and flick Pip away). Restart your iPhone. If that doesn't work, delete and reinstall (note: this wipes local progress). Still stuck? Email us with your iOS version and iPhone model.

Where do I change the daily goal?

Tap More → solve the parental gate → Daily goal. Pick Relaxed (20), Steady (50), Keen (80), or Intense (120) XP per day.

Can I add another child?

Yes. Tap More → Add a player. Up to 4 children per device, each with their own progress.

The question seems wrong

If you spot a bad question, email us with a screenshot — we'll fix it in the next release. Pip's questions are procedurally generated, so we catch and fix edge cases as we find them.

How do I delete all data?

Tap More → solve the parental gate → Parent zone → Reset all data. This is irreversible.

Feature requests

Want timed mock papers? Audio narration? Parent weekly reports? Email us — we ship updates every couple of weeks and prioritise what you ask for.

Press / partnerships

Schools, tutors, journalists — email hello@pip11plus.com.