Support

Start with the original device and learner profile, where Pip saves local progress. Please contact support before deleting or reinstalling the app, because that can remove local work.

If you chose a parent account and linked that learner, the parent dashboard can show practice summaries already uploaded. It does not show work still on a device or guarantee restoration of everything in the app.

Close Pip and restart your device. If it still will not open, email support with your device model and operating-system version before reinstalling, so you do not unnecessarily lose local progress.

Tap More → solve the parental gate → Daily goal. Pick Relaxed (20), Steady (50), Keen (80), or Intense (120) XP per day.

Tap More → Add a player. Children on one device have separate progress; up to five learners can be linked to a Pro parent account for cloud sync.

If you spot a bad question, email us with a screenshot, we'll fix it in the next release. Pip's questions are procedurally generated, so we catch and fix edge cases as we find them.

The parent area's local reset control removes profiles and progress from that device. This is separate from deleting an optional parent account.

Where accounts are enabled, use the account-deletion control in the app, or email privacy@pip11plus.com if you cannot access it. Cloud account deletion leaves local learning in place and does not cancel a store subscription.

See the privacy policy for the limited purchase-claim record retained after account deletion.

No. A Pro user may optionally create a parent account in the app.

It can provide eligible family Pro access on another device and a progress dashboard at pip11plus.com for linked learners whose practice summaries have uploaded.

Use your Pip parent email and password at Parent login, separate from your Apple or Google store login. Children do not need an email address or password.

For linked learners, update and sync the original device, then sign in and add the learner on the second device. Saved learning progress and child-linked Jot working received by the account can be restored. Unsaved or older unassigned working stays on its original device.

Learning and saving on the original device continue, including already unlocked Pro access. Check the app's connection status for whether linked practice is waiting to upload.

When connected and signed back into the same parent account, eligible queued practice can upload. The website only shows records received by the account, so a quiet dashboard does not mean no practice happened.

Choose Forgot password? at Parent login. Open the reset email in the same browser where you requested it, and check your junk folder if needed.